Contractor guide
Viewings
Under Viewings you'll see the property viewings assigned to you (this screen is called My viewings). Viewings are already booked — there's no access request to send — so your job is to attend and then record what happened.
Logging in
- Go to notifylandlord.co.uk and click Log in (or open the link the office sent you).
- Enter your Email or username and Password — the office will have given you these.
- Click Log in.
Forgotten your password? Use Forgot password? on the login screen. To sign out, use the Log out button at the bottom of the left-hand menu. You only ever see the jobs assigned to you.
What you'll see
Each viewing shows:
- The date and time, and a status (Requested or Confirmed).
- The property name and address.
- The viewer's name, with a tap-to-call 📞 phone and ✉ email, plus any note they left.
The office books and confirms viewings. If one is still Requested, your only option is Re-arrange — the office confirms it first.
After the viewing
Open the viewing and choose what happened. On a Confirmed viewing you'll see:
- Complete — the viewing went ahead. Then choose Just complete, or Complete & send form to email the viewer the application form (only if they have an email on file).
- No show — the viewer didn't turn up. Click Mark as no-show. The viewer isn't emailed anything.
- Cancel — the viewing won't happen. Pick a reason (or write your own) and click Cancel viewing. If the viewer has an email, you'll review the message before it's sent.
Re-arranging a viewing
Click Re-arrange and say who's moving it:
- Tenant — the viewer asked to move it. Enter the New date & time they want and confirm.
- Agent — you're moving it. Offer up to three times (Option 1 required, Option 2/3 optional) and click Send times to choose from. The viewer gets a link to pick a slot.
Good to know: once you mark a viewing Complete, No-show or Cancelled it drops off your list. There's no separate feedback box — everything you need is in the buttons above. Anything else, tell the office.