Safety Certificates

Logging in

1. Go to notifylandlord.co.uk and click Log in (or open the link the office sent you).
2. Enter your Email or username and Password — the office will have given you these.
3. Click Log in.

Forgotten your password? Use Forgot password? on the login screen. To sign out, use the Log out button at the bottom of the left-hand menu. You only ever see the jobs assigned to you.

Arranging access with the tenant

Before you visit, arrange a time to get into the property. This works the same across every job.

1. Open the job and click Request Access.
2. Offer up to three times: Option 1 (required), plus Option 2 and Option 3 if you like.
3. Click Preview to see the email (and text) that goes to the tenant. Edit the wording if you want.
4. Click Send to tenant. They get a link and pick one of your slots.
5. You also get a Tenant link you can Copy and send yourself — handy if you'd rather WhatsApp or call them.

Plans changed? Use Re-request Access to offer new times. Every job also shows the tenant's name and phone/email so you can contact them directly.

Doing a certificate

1. Open the certificate and use Request Access to arrange your visit (see above).
2. Attend and carry out the work.
3. Come back to the certificate and choose one of:

• Upload certificate — attach the new certificate (photo or PDF) and click Send to team. You don't enter any dates — the office reads the certificate and fills those in.
• Mark complete — use this if you've emailed the certificate or dropped off a paper copy instead. Add a short note (e.g. "Emailed PDF to the office") and click Mark complete.

If something's blocking you

• Raise Issue — tell the office if the tenant's details are missing or you can't get a response. The certificate stays with you; the office just gets a heads-up.
• Decline — if you can't do it at all (fully booked, out of area). Give a reason and it goes back to the office to reassign.